Investigate Thoroughly to Protect Your Company Now and Later

Employee complaints are often the cost of doing business. Workplace interactions are not perfect and mistakes will happen.

Minor concerns can always be addressed, but any complaint of significance should be promptly and thoroughly investigated.  Why?

• Early investigation and prompt response can go a long way towards preventing a problem from becoming a tragedy. 
• Employees -- even problem employees -- often just want to be heard.
• Employees who are not involved in the investigation may hear that a complaint was made and that Human Resources took prompt, thorough action. That gives people peace of mind and faith that the company takes these issues seriously, even if the investigation does not result in visible changes.
• If there is a problem, a good investigation can give you confidence that you are responding appropriately.
• If an employee sues, in certain situations, a good investigation can also serve as a significant aspect of the company’s defense.